- Sales renewal rates
Its a reapeated Business, e.g. if you buy a bus ticket and you like it you would want to buy it again. e.g. (Tesco will have high salesnewal rates, their products are cheap and their staff are polite)

bus passes are good at renewal rates. by buying a bus pass for a mounth, you will go to that same bus for a mounth and if you like it you might want to buy it again.

- NO. of queries or complaints about your products or services
you know how good you are with the no. of questions and complaints you get from people.
 (Loads of peple go back to tesco beause of fulty products that they bought e.g. electricle products)
 (I bought a ps2 game from U PLAY and it didnt work, I had to go back there and get a new game instead)

 

- No. of Damaged or fulty goods returned

. You can measure how good your service is by the NO. of damaged or fulty goods are returned back to you. (U Play in Cowley Road, I Bought a ps2 from there and it was broken so i had to take it back there and get a new one)

- NO. of complaints about your employees
Its the number of complaints you get about your employees.

(supers drugs - I was looking at linx chocolate and they was shouting at me)

(unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It’s no longer an exception)

- Average order ~ fulfilment times
Measure how good the service is by measuring order fulfilment time.

I recently went Games Station and bought C.O.D Modernwar Fare 2 and they took ages to give me the game because they coudlnt find the game. their Customer service is good normolly.

- NO. of times cuso contacts with a customer each month
if you have little of customer contacts then your doing good and if you have alot of them then your not doing good enough.

I have to call my internet service provider because of bad service i get and that is bad for the company e.g. reputation, number of customers etc.

- Volume of marketing material sent out an responses generated
number of adverts sent out and responses generated. If you have lots of replys that means your doing good.
They were advertising C.O.D. 6 every where and this attracted alot of attention to me and many other people and in the end they have sold alot of copies of the products, because of that advertsment.

- Time taken from order to delivery
If you order a product and it gets deliverd to you quick then it's a good customer service and if it comes slow to you then its a poor customer service.

i ordered a play station 3 controller which i ordered about a month ago but it had still not arrived although it said it would be here in about two weeks.