Informal customer feedback
Informal Customer Feedback refers to asking customers questions in a non-threatening, informal manner. Informal feedback could be gathered over a dinner or in a casual conversation, where the customer may feel free to express his opinion. when you finish a meal when the waiter asks you if everything is fine.
Informal customer feedback
Informal Customer Feedback refers to asking customers questions in a non-threatening, informal manner. Informal feedback could be gathered over a dinner or in a casual conversation, where the customer may feel free to express his opinion. when you finish a meal when the waiter asks you if everything is fine.
customer questionaire/ comment cards
customer questionaires are like surveys that the staff give you to fill in, for positive or negative feedback. Thorpe park gives you surveys on your way out of the park, so they know how well their customer service is.
Staff Feedback
sales assistants deal directaly with external customers, they are usually expected to chat to customers and pass on feedback to their managers.like in thorpe park when they ask you what you liked or disliked about their rides.
customer questionaire/ comment cards
customer questionaires are like surveys that the staff give you to fill in, for positive or negative feedback.
Mystery Customers
mystery customers are people who asses businesses as a undercover customer some of the things they asses are....
speed of service
service delivery
staff attitude
quantity of teh finshed result
like in mcdonolds a mystery shopper comes after every 5 months